(IL)Logical Knowledge Management Workshop's

ITSM For Business Maturity Basics is the official online course for the new book, Delivering ITSM For Business ​Maturity, A Practical Framework.  ITSM For Business Maturity is based on real world methods to succeed with making ITSM a standard part of business. 
 
Build business acumen and learn what The Authentic Service Progression is and methods to make improvement tasks part of daily business operations. Test your knowledge, then reinforce what you’ve learned.

This is an introductory foundation level training.​ ​

It's Crucial To Gain Solid Footing 

​Get and stay on solid footing with your knowledge of ITSM and business fundamentals.  A training course specifically focused on an ITSM Business Model gives you further and deeper understanding of finance, innovation, operations, and strategy. Not only do you get a solid grounding in these areas, but the course also teaches you how to integrate across functions to drive business results.

You and your business will -

• Generate value for your company
• ITSM Business Maturity Training offers practical insight to successfully master adoption approaches for IT Service Management (ITSM) practices. We teach the business side to information technology management.
• This is the best training to gain an understanding on ITSM and how its meant to work for your company.
• ITSM For Business Maturity addresses framework confusion and teaches business management practices to seamlessly create a model to fit your business. 
• This course promotes the practical view to design, lead, and manage ITSM practices to produce the right results. No fluff or false promises of success.  Simply learn to take control from ITSM vendors and get connected.
• Learn about Delivering ITSM For Business Maturity, A Practical Framework  to embed these practices throughout your company for value and growth.​

What You Will Learn 

​Learn through instructional online presentation, scenario exercises, and role association - 

• ITSM For Business Maturity
• Reasons why ITSM should be part of a business model​​
• Methods to transform technology units to be a strategic unit in the company
• How The Authentic Service Progression©  works for business maturity
• ITSM culture and the business eco-system
• Connecting The Dots
  • Communication, navigation, and metrics

Why You Should Attend

• ITSM For Business © workshops are agnostic to any one vendor or framework for ITSM practices.
• ITSM For Business Maturity© ​ is a business model to ensure an ITSM plan fits the organization. Provides insight to setting realistic expectations about an ITSM program.
  
• They offer a practical insight to develop strategies that get people on board, even the skeptics. Why? Because ITSM For Business Maturity isn’t about an implementation that could fail. ITSM For Business entails practical methods which people can accept.  Adoption and acceptance are the two major components to improving adherence to policy and process. ​

ITSM For Business©  workshops are on the practical framework from the book Delivery ITSM For Business Maturity.  Workshops are hosted on line  or onsite at your business location. 

Workshop Tracks

• Introductory to ITSM For Business©  - 2 days
• ITSM Fundamentals - 2 days
• Why ITSM Fails - 1 day
• ITSM For Business Model©  Design - 5 days
• Value Visibility© - 5 days
• TASP ©  (The Authentic Service Progression) - 5 days 
• ITSM Business Maturity Metrics - 2 days
• How to Conduct ITSM Health Checks - 1 day
•  ITSM For Business Maturity Level 2 - 5 days
• All topics in the ITSM For Business Maturity publication - 10 days

Click To Listen - Why Attend in 2 Min

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To hold an ITSM For Business Maturity workshop for your business, complete the contact form below. ​

Who Should Attend

​This training is good for managers in Technology, Human Resources, Sales and Marketing, Procurement, and Delivery. 
Training is ideal for Service Managers, Business Relationship Managers, Process Managers, Project Managers, Consultants, and Technical roles seeking to learn about the business side of IT.
Training is good for academic students studying IT, Business, or Economics. 

Logistics

Materials included: Book, Delivering ITSM For Business Maturity, A Practical Framework 
CEU's    -   16
​No prerequisites required. 

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