About the Author

Beverly Weed-Schertzer

Beverly is an IT Business Strategist that specializes in education on information technology service management (ITSM), knowledge management, and business strategies for technology environments. She provides strategic business and technology management education. Beverly has led on projects implementing programs for knowledge management and ITSM in a variety of industries, such as finance, healthcare, professional services, insurance, and manufacturing. Beverly has over 25 years leadership and practical in the IT industry. She has a knack for successfully integrating information and people with technology to establish workflows people get on board with. . Beverly’s career in IT started with beta software testing and support, She then took on leadership roles responsible for managed solutions for global companies.  Beverly eventually landed consultancy roles which enabled her to best utilize her experience, lessons learned, and put them to use in business strategies for IT performance.

 You'll hear her say often "Right-sizing technology to support business services is an on going challenge",  Her mission is to help people and businesses over the learning curve to establish their right sized infrastructure and service deployment strategies. 

Service IT operations is her home. She has a passion for technology and focuses on the valuable ways to balance life in the modern world. Beverly is the Founder of edifyIT, LLC, a company she began in 2009, which provides Business and Technology Management education and training.

Beverly also has a passion for yoga and is an Experienced Yoga Teacher (E-RYT). Yoga is a big part of her self-care system and she has blended a regular yoga practice into her busy corporate life.  

Book Reviews 

​Weed-Schertzer, a business technology specialist in information technology service management (ITSM), organizational transformation, information technology governance, and quality assurance, outlines a practical framework for delivering information technology service management to improve the customer experience, quality, and information integrity and achieve business maturity. She describes the authentic service progression, the fundamentals of information technology service management, the role of the business culture, and the four elements of her framework: people and business culture; connectedness, balance, business competencies, and other aspects of progression; business aspects like processes, products, and services; and technology processes. --Annotation ©2019 Ringgold Inc. Portland, OR (protoview.com)

"What I really like best about what you’ve written here is that it’s such a fresh perspective. It’s a breath of fresh air from the standard/usual ITSM text." GP

"Your book helped our team deliver a more sound project plan to implement ITSM and ahead of schedule" Y.S.

ITSM For Business 

​We are in confusing times when it comes to adopting ITSM to deliver functional technology services to the business. ITSM seems to be out-dating itself with ever-changing operating models. This can negatively impact strategies to mature IT and the Business together.  The role of IT provider over the last three decades of rapid technology advancement hasn’t adapted nearly enough to mature the company. ​You may of heard this many times - "IT must focus on aligning to the business and have a primary focus on service integration".  Is your ITSM program working to achieve this focus?  Most likely you are among the growing population that is failing or missing the target in order to achieve results with ITSM that ensures business quality and maturity.  Finally, there is a book that explains a fresh perspective on ITSM from practical experiences spanning over three decades! Using this book, take back control of your ITSM program!

edifyIT, LLC - All rights reserved Copyright laws apply. 2009 - 2023  ‘ No part of this document may in any form or by any means (whether electronic or mechanical or otherwise) be copied, 
reproduced, stored in a retrieval system, transmitted or provided to any other person without the prior written permission of  edifyIT.com. No part of  "Yoga in ITSM", "ITSM For Business Model", "ITSM For Business Maturity", "ITSM Practical Framework" may in any form or by any means (whether electronic or mechanical or otherwise) be copied, reproduced, stored in a retrieval system, transmitted or provided to any other person without the prior written permission of  edifyIT, LLC.  All rights are exclusive to edifyIT, LLC, and Beverly Weed-Schertzer aka Beverly WS,  and protected under copyright laws.